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Customer Support

We pride ourselves on our commitment to customer service and providing quality pieces and professional guidance to homeowners, designers, architects, and builders alike.

We are trusted across the UK to work with you to restore or renovate your home with the perfect mouldings and details to fit your style. As a small team, we can help on a one-to-one basis to ensure that we achieve the highest satisfaction with our work.

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Installation & Delivery

Plaster Cornice

  • It is advisable to order a sample before purchasing a full order, to ensure the suitability. ​

  • Plaster cornice can be delivered to all UK mainland addresses and will take 5 working days. However, this may take up to 15 working days if the item is out of stock. ​

  • The delivery cost varies depending on the location and the order value. ​

  • Please use the delivery estimation calculator for a realistic quote. ​

  • We recommend professional installation. ​

  • Please use the search tool on this page to find an installation partner.  â€‹

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Lightweight Cornice

  • An installation instruction manual can be downloaded from the page. ​

  • This product can take between 3-5 working days to be delivered to any UK address excluding Guernsey and Jersey. ​

  • There is a flat rate delivery charge of £19.75. ​

  • This can be fitted by two novice fitters using the correct materials and tools. ​

  • We would also recommend ordering a sample before purchase of a full order to check suitability.  â€‹

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Plaster Ceiling Rose

  • The item can be delivered all UK Mainland addresses in 3-5 working day. ​

  • There is a delivery charge of £9.50 per rose. ​

  • We recommend professional installation. ​

  • Please use the search tool on this page to find an installation partner near to you.  â€‹

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Lightweight Ceiling Rose

  • An installation instruction manual can be downloaded from the page. ​

  • There is a flat rate delivery cost of £19.75. ​

  • Delivery time can take 3-5 working days and can be delivered to any UK address excluding Guernsey and Jersey.​

  • This can be fitted by two novice fitters, using the correct materials and tools available.  â€‹

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Accessories (Lights and Materials) ​

  • There is a delivery charge of £1.99 which takes 2-3 working days. ​

  • This can only be delivered to the UK.

FAQ's

Please do not hesitate to contact us if you require more information about any of the products we offer. You can get in touch with us via WhatsApp or, telephone number at the top. We are more than happy to help with any further information you may need or offer our expert advice.

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What is the difference between lightweight coving and plaster cornice?​

Lightweight coving is usually made from Polyurethane, which is easy to install by one person due to its low structural weight, yet still proving a durable and strong material with excellent results. Plaster cornice on the other hand, requires professional fitting to get the best results. Plaster is a solid product, which will stand the test of time. It is traditionally made and its application may be preferable in a period setting, where a more authentic look is required. ​

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How long will my order take to arrive? ​ ​

It varies depending on the product. Plaster cornice take 5 working days, Polyurethane cornice takes 2-5working days, and lighting and accessories will take 2-3 days. ​ ​

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What payment method to you accept? ​ ​

We accept all major credit and debit card payments via secure checkout. ​ ​

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Can we exchange or refund any of your products?​ ​

If any product is faulty or damaged upon arrival, please let us know and we will be happy to replace or refund you. ​

If you change your mind about our polyurethane products, we are happy to refund or exchange for you. However, you will have to cover the cost of return delivery. ​

If you change your mind about plaster ceiling roses, we are happy to refund or exchange for you. However, you will have to cover the cost of return delivery. ​ ​

As our plaster cornice is handmade to order, it cannot be resold. Consequently, we are unable to accept returns or exchanges unless they are: in faulty condition, are not as described, of unsatisfactory quality, or not fit for purpose. ​ ​

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What is the cost of delivery?

£1.99 for accessories, £19.75 for polyurethane and £9.50 for each plaster ceiling rose. Plaster cornice varies depending on location. Please use the delivery estimator in our Installation and Delivery page.  â€‹

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Do you send product samples? ​

Yes, cornice samples can be added from the product page.  They are priced at £5 per sample.​

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Do you provide a matching service for cornice already installed?  â€‹

If you require bespoke cornice matching, please don’t hesitate to email us at ask@valueceling.co.uk  for more information.​

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Can I install the products myself?

Lightweight polyurethane products can be installed by novice decorators. Plaster products are heavier and more fragile, so we recommend using a professional to install. To find a professional near you, please visit our Installation and Delivery page.​

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I want to order plaster cornice, but I am not sure how much to order?

We recommend measuring the perimeter of the room. Then, add 10% to the total amount of metres to account for cuts and corners. For instance, if the perimeter of your room is 22 metres add 10% extra (2.2metres). Then, add it together and divide by 2.5 metres to determine how many lengths of plaster cornice you will need. If you are still unsure, then please e-mail us and we will be more than happy to help you. ​

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Do you sell to the general public of just trade customers? 

We sell to both the general public and trade customers. Whether the public or trade, we work hard to provide a second to none service.​

©2020 by Value Ceilings

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